This is an UPDATE to two prior "Street Sweeper" articles about my failed effort to purchase a Dell XPS 17:
You know, I think Michael Corleone said it far better than I can: Just when I thought I was out, they pull me back in.
As such, how about I simply let today's email from Dell underscore my exasperation and perhaps best display my repartee? Hopefully, we can conclude the hostilities with this one last posting - yes, that's verbatim the email from Dell and my response. Seriously, I sent my email back to Dell, exactly as worded below.
Sent: Thu, Dec 15, 2011 12:56 pm
Subject: ***MAIL FROM DELL XPS PREMIUM TECH SUPPORT***
Thank you for your recent contact with Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system.
The following information is related to your recent call:
Service Request Number # XXXXX
In the event you still require assistance with Service Request Number# XXXXX and Service Tag no # YYYYY, please reply to this email and include the following information in the body of the email:
1. Brief description of the system issue you are experiencing
2. Best time to call you when you will be at your system and available to troubleshoot with the technician
3. Phone number(s) where you can be reached
your satisfaction is very important to us. Thank you for choosing DellThank you,Duggu. Kiran Kumar,Supervisor - Tech Support.Dell International Services - Tuesday through SaturdayXPS Premium Support - 1800-232-8544