used a commercially available system for email archiving and review. If used properly, this system would have allowed MFS to review a randomly selected percentage of all emails to or from the firm's representatives, flag emails containing specific terms for supervisory review, and document those reviews.
Between June 2013 and November 20 I 3, however, Stinnett failed to conduct the required review and failed to ensure that anybody else from MFS did so. Through this conduct, Stinnett violated NASD Conduct Rule 3010(d)(2) and FINRA Rule 2010.
2. Correspondence and Internal Communications ReviewFINRA Rule 3110(b)(4) (Review of Correspondence and Internal Communications) generally incorporates the substance of NASD Rule 3010(d)(2) (Review of Correspondence) and requires a firm to have supervisory procedures, which are appropriate for the firm's business, size, structure and customers, to review incoming and outgoing written (including electronic) correspondence and internal communications relating to its investment banking or securities business.10 In particular, the supervisory procedures must require the firm's review of (1) incoming and outgoing written (including electronic) correspondence to properly identify and handle in accordance with firm procedures, customer complaints, instructions, funds and securities and communications that are of a subject matter that require review under FINRA rules and federal securities laws; and (2) internal communications to properly identify communications that are of a subject matter that require review under FINRA rules and federal securities laws.11The rule also requires that reviews of correspondence and internal communications be conducted by a registered principal and be evidenced in writing, either electronically or on paper.Cited Footnotes10. FINRA Rule 3110(b)(4) and FINRA Rules 3110.06-.08 refer to "correspondence," consistent with FINRA Rule 2210's (Communications with the Public) definition and use of the term "correspondence."11. Communications that are of a subject matter that require review under FINRA rules and the federal securities laws include (without limitation):* Communications between non-research and research departments concerning a research report's contents (NASD Rule 2711(b)(3) and NYSE Rule 472(b)(3));* Certain communications with the public that require a principal's pre-approva (FINRA Rule 2210);* The identification and reporting to FINRA of customer complaints (FINRA Rule 4530) (as further detailed herein, FINRA Rule 3110(b) (5) also affirmatively requires firms to capture, acknowledge and respond to all written (including electronic) customer complaints); and* The identification and prior written approval of changes in account name(s) (including related accounts) or designation(s) (including error accounts) regarding customer orders (FINRA Rule 4515).
If something can go wrong, it will; and at the worst time with the worst possible complications and the worst results; and after you try to fix the problem, you will learn at the worst time with the worst possible complications that your efforts caused an exponentially worse disaster than if you had pretended, at first, that you knew nothing about anything, or, as the finger pointing began, you had simply blamed it all on a convenient subordinate, particularly one who recently quit or died.For example: You decide to save $100 by ordering a bookcase requiring home assembly rather than spending a few bucks more on a finished product that will be shipped assembled. When assembling the Do-It-Yourself bookcase, you spend 1 hour of your time performing the required 100 steps. After bragging to your spouse about how handy you are and how you saved $100 by doing it yourself, you notice that the six shelves inserted in step #2 are all turned backwards and display a raw wood edge. In order to fix that problem and turn the offending shelves to the correct orientation, you will need to spend 2 hours and work backwards from Step #100 to Step #1. At this point, with bleeding hands and blistered fingers, you will realize that the cheap wood screws are now all stripped, you have no more wood glue, and four hours later, after you pounded the bookcase back together, you realize that the legs you nailed on in step #86 are on the top of the unit because you misread "facing this way" as meaning facing the other way and now, for the first time, you see that the "BOTTOM" of the bookcase is supposed to have the shelf with a notch in the upper right rather than the lower right corner but that shelf is now upside down atop the unit and has legs nailed into it. Amid much cursing, you destroy the DIY bookcase, haul the splintered particle board to the trash room, and order the $100-more-expensive assembled bookcase. Only after entering all the order information and the credit card number and the security number and only after you have to do all this three times because you lost your Internet connection and the order screen froze, after all of that you are informed that the unit you want is no longer available but something that looks about the same is -- at a price of $250 more! You order the $250-more bookcase in brown but they ship it to you in black. Upon attempting to install it, you realize that you forgot to adjust your measurements to allow for the opening of an adjacent closet door and the bookcase is too wide for the space on the wall. Your spouse calls you an idiot.