TD Ameritrade Customer Sues Over Alleged Wrongful Margin Sell-Out

December 22, 2022

Far too many brokerage customers believe that they are entitled to an extension of time on a margin call. They think that the firm has to give them some form of courtesy notice. Could be the customer finds some extra cash. Could be the customer painfully decides to sell some shares. Could be the customer hopes that the market will move higher by the end of the day and all will be forgiven. Could be that the customer monitors incoming calls and never picks up the one from the brokerage firm's Margin Department. Ah yes, life and Wall Street are filled with lots possibilities. Then, of course, there's the cold, harsh blast of reality. When it comes to margin calls on Wall Street, there ain't no courtesy. Even during the holiday season, it's often little more than leave the gun and take the cannoli. Y'know -- it's all business.

Case in Point

In a FINRA Arbitration Statement of Claim filed in July 2022, public customer Claimant Hashemi, appearing pro se, asserted that Respondent TD Ameritrade had wrongly sold out positions in her margin account. Claimant Hashemi sought $17,717.20 in compensatory damages or, in the alternative, the reinstatement of the cited sold-out positions, and fees. 
In the Matter of the Arbitration Between Sussan Hashemi, Claimant, v. TD Ameritrade, Inc., Respondent (FINRA Arbitration Award 22-01513)
https://www.finra.org/sites/default/files/aao_documents/22-01513.pdf

Respondent TD Ameritrade generally denied the allegations and asserted affirmative defenses. 

Arbitrator's Findings

The Sole FINRA Arbitrator denied Claimant's claims and offering this rationale under the "Findings" portion of the Award:

The claim is denied for the following reasons. According to the Client Agreement, which is a binding contract, Claimant agreed that with respect to Margin Trading, which carries inherent risks, that Respondent may increase her house maintenance margin requirement at any time with no advance written notice of the change. Nor is Claimant entitled to an extension of time on a margin call. In addition, after requesting that Respondent transfer money from a Roth IRA account, she subsequently cancelled the transaction and confirmed it. Respondent complied with Claimant's confirmed request to cancel the transfer and was under no obligation under the Client Agreement to make any further accommodations. Claimant's request for more discovery is denied, because the case is submitted and even if the call logs stated what Claimant argues, it would not change the outcome, as the Client Agreement controls. 


Bill Singer's Comment

Compliments to FINRA Arbitrator Arocles Aguilar, who penned as succinct an explanation of the pitfalls of trading on margin as I have seen in some four decades on Wall Street. 

Distilled to its very essence, a margin loan is pretty much a "demand loan," which is a loan whose repayment can be demanded in full at any time. No ifs. No ands. No buts. Just repay the damn amount due. Okay . . . sure . . . margin isn't that simple; however, generally, when the equity in a margin account is deficient according to the maintenance levels in effect, your brokerage firm can sell securities in your account without your prior consent, agreement or authorization. Re-read your Margin Agreement and you will likely see that sell-out consent buried among thousands of words. If you have negotiated a unique margin agreement that imposes different terms, that would be a different situation; however, good luck trying to extract such concessions from most brokerage firms. The reality is that should the equity in your account falls below the legal margin maintenance requirements or the brokerage firm's "house" maintenance requirements, the brokerage firm can, without prior notice to you, sell securities in your account to cover the margin deficiency. While many brokerage firms will send courtesy notices to clients prior to undertaking such margin liquidations, those notices are not legally required. 

Unfortunately, many customers believe that they are entitled to an extension of time on a margin call if they simply ask for one. While an extension of time to meet initial margin requirements may be available to customers under certain conditions, a customer is not legally entitled to an extension nor is a brokerage firm obligated to grant one. What if the forced sale doesn't raise enough cash to cover the debit? You may be responsible for any resulting deficiency.

SIDE BAR: The BrokeAndBroker.com Blog frequently reports about margin disputes: BrokeAndBroker.com Blog "Margin" archive at 
http://www.brokeandbroker.com/index.php?a=topic&topic=margin 

As the Securities and Exchange Commission warns in part in its online Investor Bulletin "Understanding Margin Accounts" (June 10, 2021)
https://www.sec.gov/oiea/investor-alerts-and-bulletins/ib_marginaccount

Understand Margin Calls - You Can Lose Your Money Fast and With No Notice

If your account falls below the firm's maintenance requirement, your firm generally will make a margin call to ask you to deposit more cash or securities into your account.  When a margin call occurs you generally cannot purchase any additional securities in your account until you satisfy the margin call requirements. If you are unable to meet the margin call, your firm will sell your securities to increase the equity in your account up to or above the firm's maintenance requirement.

However, your broker may not be required to make a margin call or otherwise tell you that your account has fallen below the firm's maintenance requirement.  Your broker may be able to sell your securities at any time without consulting you first.  Under most margin agreements, even if your firm offers to give you time to increase the equity in your account, it can sell your securities without waiting for you to meet the margin call.

Additionally, consider:

FINRA Rule 2264: Margin Disclosure Statement

(a) No member shall open a margin account, as specified in Regulation T of the Board of Governors of the Federal Reserve System, for or on behalf of a non-institutional customer, unless, prior to or at the time of opening the account, the member has furnished to the customer, individually, in paper or electronic form, and in a separate document (or contained by itself on a separate page as part of another document), the margin disclosure statement specified in this paragraph (a). In addition, any member that permits non-institutional customers either to open accounts online or to engage in transactions in securities online must post such margin disclosure statement on the member's Web site in a clear and conspicuous manner.

Margin Disclosure Statement

Your brokerage firm is furnishing this document to you to provide some basic facts about purchasing securities on margin, and to alert you to the risks involved with trading securities in a margin account. Before trading stocks in a margin account, you should carefully review the margin agreement provided by your firm. Consult your firm regarding any questions or concerns you may have with your margin accounts.

When you purchase securities, you may pay for the securities in full or you may borrow part of the purchase price from your brokerage firm. If you choose to borrow funds from your firm, you will open a margin account with the firm. The securities purchased are the firm's collateral for the loan to you. If the securities in your account decline in value, so does the value of the collateral supporting your loan, and, as a result, the firm can take action, such as issue a margin call and/or sell securities or other assets in any of your accounts held with the member, in order to maintain the required equity in the account.

It is important that you fully understand the risks involved in trading securities on margin. These risks include the following:

  • You can lose more funds than you deposit in the margin account. A decline in the value of securities that are purchased on margin may require you to provide additional funds to the firm that has made the loan to avoid the forced sale of those securities or other securities or assets in your account(s).

  • The firm can force the sale of securities or other assets in your account(s). If the equity in your account falls below the maintenance margin requirements, or the firm's higher "house" requirements, the firm can sell the securities or other assets in any of your accounts held at the firm to cover the margin deficiency. You also will be responsible for any short fall in the account after such a sale.

  • The firm can sell your securities or other assets without contacting you. Some investors mistakenly believe that a firm must contact them for a margin call to be valid, and that the firm cannot liquidate securities or other assets in their accounts to meet the call unless the firm has contacted them first. This is not the case. Most firms will attempt to notify their customers of margin calls, but they are not required to do so. However, even if a firm has contacted a customer and provided a specific date by which the customer can meet a margin call, the firm can still take necessary steps to protect its financial interests, including immediately selling the securities without notice to the customer.

  • You are not entitled to choose which securities or other assets in your account(s) are liquidated or sold to meet a margin call. Because the securities are collateral for the margin loan, the firm has the right to decide which security to sell in order to protect its interests.

  • The firm can increase its "house" maintenance margin requirements at any time and is not required to provide you advance written notice. These changes in firm policy often take effect immediately and may result in the issuance of a maintenance margin call. Your failure to satisfy the call may cause the member to liquidate or sell securities in your account(s).

  • You are not entitled to an extension of time on a margin call. While an extension of time to meet margin requirements may be available to customers under certain conditions, a customer does not have a right to the extension.

(b) Members shall, with a frequency of not less than once a calendar year, deliver individually, in paper or electronic form, the disclosure statement described in paragraph (a) or the following bolded disclosures to all non-institutional customers with margin accounts:

Securities purchased on margin are the firm's collateral for the loan to you. If the securities in your account decline in value, so does the value of the collateral supporting your loan, and, as a result, the firm can take action, such as issue a margin call and/or sell securities or other assets in any of your accounts held with the member, in order to maintain the required equity in the account. It is important that you fully understand the risks involved in trading securities on margin. These risks include the following:

  • You can lose more funds than you deposit in the margin account.

  • The firm can force the sale of securities or other assets in your account(s).

  • The firm can sell your securities or other assets without contacting you.

  • You are not entitled to choose which securities or other assets in your account(s) are liquidated or sold to meet a margin call.

  • The firm can increase its "house" maintenance margin requirements at any time and is not required to provide you advance written notice.

  • You are not entitled to an extension of time on a margin call.

The annual disclosure statement required pursuant to this paragraph (b) may be delivered within or as part of other account documentation, and is not required to be provided in a separate document or on a separate page.

(c) In lieu of providing the disclosures specified in paragraphs (a) and (b), a member may provide to the customer and, to the extent required under paragraph (a) post on its Web site, an alternative disclosure statement, provided that the alternative disclosures shall be substantially similar to the disclosures specified in paragraphs (a) and (b).

(d) For purposes of this Rule, the term "non-institutional customer" means a customer that does not qualify as an "institutional account" under Rule 4512(c).


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